Southwest Airlines passenger sues airline for failing to offer 'prompt refunds' after travel meltdown
Buttigieg: We will be holding Southwest Airlines accountable
Rep. Nancy Mace discusses the Southwest Airlines meltdown and how Pete Buttigieg responded to the matter on ‘Maria Bartiromo’s Wall Street.’
A Southwest Airlines passenger is suing the Texas-based airline for allegedly failing to reimburse travelers after last week's operational meltdown canceled thousands of flight nationwide.
Eric Capdeville — whose flight was among those scrapped during the busy holiday week — is accusing the discount air carrier of violating its contract, and federal law, for "failure to provide prompt refunds for canceled flights" after the Christmas weekend winter storm impacted its operations, according to court documents.
Between Dec. 23 and Dec. 28, the carrier canceled more than 14,500 flights, the suit stated.
Southwest said Monday that it was operating on a "normal schedule." Data from flight tracking website FlightAware shows the airline canceled 53 of its flight (1%) Tuesday. Another 14% were experiencing delays as of 2:45 p.m. Eastern.
Last week, Southwest offered ways passengers could submit receipts for travel expenses incurred in disrupted travel and to request a refund for canceled or significantly delayed flights.
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